Return Policy

We want you to love your order. If something is not right, you can return it for a refund, a replacement or store credit.

Return Windows

• Fresh items (fresh flowers, garlands, puja leaves, fresh fruits and vegetables, sweets and homemade food): within 24 hours of delivery.
• All other items: within 2 days of delivery.

Items must be returned in the condition they were received, with their original packaging where possible. Fresh items can only be returned if they arrived damaged, spoiled or not as ordered.

How to Request a Return

1. Sign in and go to My Account > Returns, or open your order and click Request a Return.
2. Choose the items, the reason and whether you would like a refund, a replacement or store credit. Photos help us review your request faster.
3. We review every request and email you our decision, usually within 2 business days.
4. Once approved, bring or send the items back with your return number. We will email you the return address.

Refunds, Replacements and Store Credit

Refunds are issued to your original payment method once we receive the items; your bank may take a few business days to show it. Replacements are shipped as a new order at no charge. Store credit is added to your account and applied at checkout on your next order.

Original delivery charges are not refunded, unless the item arrived damaged, defective or different from what you ordered.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If anything is damaged, defective or different from what you ordered, request a return within the windows above, or contact us at info@clickstocartca.com, and we will make it right.

Cancellations

If you need to cancel an order, contact us at info@clickstocartca.com as soon as possible. We can cancel an order before it has been shipped or fulfilled; after that, the return policy above applies.

Additional Notes

Clicks to Cart reserves the right to update this policy at any time.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are committed to providing you with the best shopping experience possible and ensuring that your concerns are promptly addressed.

Thank you for choosing Clicks to Cart, and we look forward to serving you again in the future.