FAQ

Frequently Asked Questions

Can't find your answer? Message us on WhatsApp (905-448-8003), call 1-800-839-2278 or email info@clickstocartca.com.

Delivery and Pickup

Where do you deliver?

We deliver locally within 80 km of our Kitchener location: Kitchener, Waterloo, Cambridge, Guelph, Brampton, Mississauga, Oakville, Milton, Burlington, Hamilton, Brantford, Woodstock, Stratford, London and nearby communities. Everywhere else in Canada, we ship with Next Day Air Shipping. Enter your address at checkout and we will show you the options available for it.

When is local delivery, and when do I need to order by?

Local deliveries are made on Thursdays and Fridays. Order by Wednesday at 3:00 PM (Eastern) for delivery the same week; you choose your delivery day at checkout. Orders placed after the cut-off are delivered the following week.

How much is delivery?
  • Local delivery: FREE on orders of $50 or more, $5 on orders under $50.
  • Next Day Air Shipping: $60 flat rate, FREE on orders of $500 or more. Order by 3:00 PM Eastern, Monday to Thursday, for delivery the next day; we don't ship on Fridays and weekends.
  • Store pickup: always free.
Can I choose a delivery time?

We can't offer specific delivery times at the moment; deliveries are made throughout the day on your chosen delivery day. Add any instructions for the driver (gate code, where to leave the parcel) at checkout.

Can I pick up my order?

Yes, for free. Choose Pickup at checkout, then a pickup location, day and time. Our main pickup location is Unit 107, 900 Guelph Street, Kitchener, ON N2H 5Z6. See all pickup locations and hours.

How do I track my order?

Sign in and open My Account > Orders to see the status of every order. Shipped orders include tracking information in the shipping confirmation email.

Returns and Refunds

Can I return an item?

Yes. Fresh items (fresh flowers, garlands, puja leaves, fresh fruits and vegetables, sweets and homemade food) can be returned within 24 hours of delivery if they arrived damaged, spoiled or not as ordered. All other items can be returned within 2 days of delivery. See our Return Policy.

How do I request a return?

Sign in, open the order in My Account > Orders and click Request a Return. Choose the items, the reason and whether you would like a refund, a replacement or store credit; photos help us review it faster. You can follow your requests under My Account > Returns.

Orders and Products

What do you sell?

Fresh flowers and garlands, fresh fruits and vegetables, puja essentials, festival collections, sweets, groceries, sarees, jewellery and home décor, with many products sourced from India.

How fresh are your fresh products?

We don't keep fresh products in stock for long: fresh produce is brought to you within about 5 to 7 days of being picked, and fresh flowers are packed to stay fresh in transit.

How do I place an order?

Orders are placed online: add products to your cart, choose delivery or pickup at checkout and pay securely by card. For last-minute or custom orders, call us at 1-800-839-2278.

Do you offer bulk or wholesale pricing?

Yes. Contact us at info@clickstocartca.com for wholesale and bulk pricing, including weddings and events.

Do you have a fresh flower subscription?

Yes. See our Fresh Flower Subscription Plan for regular deliveries of fresh flowers.

How can I contact you?

WhatsApp 905-448-8003, call toll-free 1-800-839-2278, email info@clickstocartca.com, or use our contact form.