Shipping Policy

We deliver fresh flowers, produce, puja essentials and everything else in our store across Canada. Here is how delivery works, what it costs and when to expect your order.

Local Delivery (within 80 km of Kitchener)

• Delivery days: Thursdays and Fridays.
• Order cut-off: order by Wednesday at 3:00 PM (Eastern Time) for delivery the same week. Orders placed after the cut-off are delivered the following week.
• Cost: FREE on orders of $50 or more; $5 on orders under $50.
• Areas: Kitchener, Waterloo, Cambridge, Guelph, Brampton, Mississauga, Oakville, Milton, Burlington, Hamilton, Brantford, Woodstock, Stratford, London and nearby communities. At checkout we check your postal code and show you the delivery dates available for your address.
• You choose your delivery day at checkout. We cannot offer a specific delivery time; deliveries are made throughout the day.

Next Day Air Shipping (anywhere in Canada)

• Flat rate of $60 per order, anywhere in Canada; FREE on orders of $500 or more (before tax).
• Order by 3:00 PM Eastern, Monday to Thursday: your order ships the same day and arrives the next day. Orders placed after 3:00 PM ship the next business day.
• We don't ship on Fridays, Saturdays and Sundays because couriers don't deliver on weekends; orders placed then ship on Monday and arrive on Tuesday.
• You choose your delivery date (Tuesday to Friday) at checkout. You will receive an email with tracking information when your order ships.

Free Store Pickup

Choose Pickup at checkout and collect your order for free from one of our pickup locations, including Unit 107, 900 Guelph Street, Kitchener, ON N2H 5Z6. You pick a pickup day and time at checkout; we will let you know when your order is ready.

Pre-orders

Pre-order items are delivered when they arrive from our supplier. If a pre-order item becomes unavailable, we will cancel it and refund the full amount paid.

Delivery Address

We ship within Canada only. Please make sure your address and postal code are complete and correct; a physical address is required and we cannot deliver to P.O. boxes.

Delays

Weather, holidays, festival rush periods or carrier delays can occasionally affect delivery. If your order is delayed, we will contact you as soon as possible.

Questions and Last-minute Orders

Need something urgently, or have a question about your delivery? Call us toll-free at 1-800-839-2278, message us on WhatsApp at 905-448-8003 or email info@clickstocartca.com. See also our Return Policy and FAQ.